Personal Data Protection Policy

Welcome to the web site (hereinafter referred to as the “Web site"). By connecting to the Web site you acknowledge you have read, understood and accepted the Personal Data Protection Policy (herein after referred to as the “Policy”) without limitation or reservation along with our General Terms and Conditions of Use and undertake to be bound by such. Please note that other general terms and conditions of use and personal data protection policies apply to other websites of the Total group. It is recommended that you read them carefully.

Total Corporate Management (Beijing) Co., Ltd. (referred to herein as the “Data Controller”) is responsible for processing personal data concerning the management of the Website. Said processing is implemented in accordance with the laws of People’s Republic of China concerning data processing and privacy.

1. Purpose of processing and types of data collected

When visiting the Website, you may provide with personal data such as your surname and first name, address, telephone number or email address, in order to benefit from the services offered on the Website. We will not collect any of your personal data as listed above through the Website, unless on the condition that you provide such personal data on a fully voluntary basis, or with your prior consent, or the collection of these personal data is legal.

We can in particular collect some of your personal data for external communication purposes, such as answering your requests for information and better understanding your expectations. In our online forms, compulsory fields are marked with an asterisk. If you do not answer the compulsory questions, the requested service(s) will not be provided.

We may store, process and share your personal data with our affiliates around the world within Total Group to which the Data Controller belongs to, in order to better understand your expectations and to improve our services and products accordingly. The Data Controller, Total Group to which the Data Controller belongs, our directly or indirectly owned subsidiaries, as well our affiliates, employees, agents and sub-contractors may have access to your personal data where necessary for the abovementioned purpose.

Your personal data are not subsequently processed in any manner that is incompatible with the purpose described above or in the collection forms. They are only stored for the requisite amount of time needed to fulfill these purposes.

2. Data recipients

Your personal data may be disclosed solely to our specific departments tasked with processing or subsidiaries directly or indirectly owned or to specific partners, independent distributors or sub-contractors for analysis and survey purposes. 

Furthermore, if you submit a comment intended to be posted online, we may publish some of your personal data on the Website. Given the characteristics of the Internet, i.e., free capture of broadcast information and the difficulty, or even the impossibility, of monitoring usage by third parties, be informed you that you can stop such distribution by contacting us, as indicated in article 5 below.

The Data Controller transfers personal data in accordance with applicable laws.

3. Security and confidentiality of your data 

The Data Controller implements the appropriate measures to ensure the security and confidentiality of your personal data and in particular to prevent them from being altered, damaged or accessed by unauthorized third parties.

We may use or disclose your personal data only for the purposes provided above, unless the disclosure of your personal data is mandatory by virtue of any statutory, accounting or regulatory obligations.

4. Management of cookies 

When you visit the Website, a “cookie” may be installed in your computer. A cookie is a file that records information concerning your browsing of the Website from that computer (e.g., visited pages, date and time of browsing, viewed links) and will facilitate your visits by making it easier and faster for you to identify yourself to access your target pages. If you are not willing to receive any cookie, you can delete cookies installed on your computer at any time and prevent new cookies being saved and receive notification before installation of a new cookie by configuring your browser software. Please refer to the help section of your browser software for more information on how to activate and deactivate these functions and refer to the browser’s “cookie policy”. Please note that you may not benefit from some of the services if you uninstall a cookie or prevent cookies from being installed on your machine. 

5. Your rights 

You have a right to access, query, modify, rectify or delete your personal data on the Website. You can obtain disclosure of your personal data. You can also object to the processing and circulation of your personal data. The Company reserves the right to reject any request it deems inappropriate. In accordance with applicable law in force, you have a right of formal consent to sales canvassing via e-mail, fax or automatic caller.

If you wish to exercise these rights or obtain other information, please send your request by e-mail to or by post to the following address: 

Department / service name :  Legal Department

Address: Room 2808, World Trade Office 1, 1 Jianguomenwai Avenue, Chaoyang District, Beijing, PRC, 100004